Delivery and returns
Where possible we ship in the UK using Royal Mail Special Delivery service or a 24-48 hour courier service, but please allow up to 5 working days for processing your order and delivery. If your order is urgent, please contact us before placing your order and we will do our best to help it reach you in time. A signature will be required so someone will need to be at the delivery address to accept and receive it, so please choose your destination with that in mind. You will receive any relevant tracking information in an email once your order has been processed and sent. Please note, these services do not deliver at weekends. If the package isn’t signed for and ends up being returned to us, we are happy to resend your items but will contact you as you will need to cover the shipping costs of resending the parcel. We do not deliver to PO Boxes.
We try to be as fair and realistic in our shipping charges as we can, but it is sometimes tricky to build in all possible options on all variations of package sizes and relative shipping costs online! Unlimited shop is mainly focused on the sale of prints and artwork that can be rolled in a postal tube, and as such our shipping is tailored primarily for that. If you want to email us to get a quote or send you an item simply by first class post then this can of course be arranged, but please be advised we will not then be held accountable for any loss or damage to your package.
Although rare for a product to be out of stock, if this happens we will inform you as soon as we can by e-mail to let you know if there is likely to be a delay, and advise you of the earliest possible delivery date for your item. If you are not happy with the alternate date you can of course immediately cancel the order and we will refund you the full amount paid. Please note that occasionally circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.
In some cases where items are made to order, delivery may take longer than stated above. We will advise a lead time in the product description if this is the case. Please bear in mind where items are handmade, originals or from small editions, we may sell out of certain items at particularly busy periods. In this case we will endeavour to advise you of a delivery date or on other options.
A quick note about Brexit: Whilst we're still defining new export procedure and formalities, there are potentially some early-stage issues and delays that could occur in shipping. We thank you in advance for your cooperation and your patience.
Whilst we are in this initial change over, we are only shipping prints beyond the UK. We send them to you in a postal tube. For International items we use a trackable service all the way wherever possible, and in some cases a signature on arrival may be required. You will receive any relevant tracking information in an email once your order has been processed and sent. The shipping method and courier will vary depending on the weight and value of your order and the destination. We reserve the right to amend delivery charges at any time.
It will take approximately 5 working days for a parcel to arrive once sent, but please be aware it can take up to one month as delivery dates depend on your country's postal service and are even more erratic during these difficult Covid times.
From January 1 2021, VAT and tariffs may be chargeable on exported products from the UK to you. Please note Unlimited only takes responsibility for shipping the product, and you, the customer, could be required where applicable to pay any import costs, such as VAT, duties, and clearing fees incurred in the shipping process by your local Customs office. These charges are beyond our control, and any extra cost will need to be covered by you the customer. Failure to do so may result in delayed or returned shipments. All orders are processed in British Pounds Sterling and are inclusive of UK VAT.
We hope that you love your purchases from Unlimited, but we understand sometimes people change their minds!
If you wish to make a return your consumer rights entitle you to a full refund for the item if you request one in writing within 7 working days of receipt. So please inform us by email at firstname.lastname@example.org giving us the reason for the return, we will then give you the address to send it to and please then ensure you return the item within 14 calendar days of placing the delivery. We do not offer refunds or exchanges after these 14 days have passed.
When making a return please send the item using recorded delivery and with appropriate insurance as we cannot be held responsible for items missing or damaged in transit. We are not able to refund anything that is not returned in perfect condition, in its original packaging and ready to be resold.
We will refund your payment minus the delivery costs. We aim to reimburse you within 7 working days upon receipt of the returned item. Refunds will only be issued if the item is returned in unused/same condition it was sent out. Refunds can only be made to your original payment method (to the card you used as payment).
We cannot offer refunds on items made to order or items reduced in a sale. For example, any artwork made or printed to order will be non returnable. Earrings are non returnable for hygiene reasons.
In the unlikely event that you feel you have been sent a faulty item please contact us immediately to discuss.
We make every effort to ensure the product colours, finishes and descriptions are as accurate as possible on the website. However due to the nature of digital reproduction and also the handmade nature of a lot of our products, we cannot guarantee exact depiction or that variations may not occur. All dimensions indicated are as accurate as possible, but please note that due to the handmade nature of many of our items, slight differences and anomalies may occur.
We reserve the right to remove or edit any products, their delivery cost, materials, content or prices online at any time.
Breakages and damaged items:
If an item arrives damaged or broken please contact us immediately and keep the item and packaging used. You may be need to be contacted by a representative of the courier service as part of their insurance process or we may need the damaged item to be returned to us. Please wait for our instructions before returning the item to us. Delivery charges, payment charges and returned postage will not be refunded by us.
If your item does not arrive within 7 days (UK) or 14 days (elsewhere), please contact us in case your delivery has been delayed. We will then endeavour to track the item through the postal service or courier.
Items returned to us by the postal service or couriers marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information.
We’d love to hear from you. If you require further information about our products or advice about placing an order please e-mail us at email@example.com